FAQ
Frequently Asked questions
I want to use Shelterly for my group. How do I get access?
At the top of the page you'll see a "Join" button. Click the button and fill out the questionnaire. We will reach out after you have filled this out. For questions email info@shelterly.org
How do I reset my password on Shelterly?
On the sign-in page, click "Forgot Password." This will bring you to a screen to input the email that you registered for Shelterly under. This will send you an email to reset your password- it will expire in 60 minutes.
What is my username? How do I reset my email address that I registered with?
Your username is the email address you registered for Shelterly with. To change your username, contact your local Leadership Team.
How do I start a new incident?
This is an administrator task and you must have special permissions - contact your local Leadership Team. If you are part of your local Leadership Team, log into Shelterly as normal. When you get to the "Select Incident" page, click "Create New Incident". Then name your incident and select the location on the map. This will now be available for all your users to see and select.
How do I print this form I need?
At the top of all printable pages you will see a print icon. Click the print icon and your desired page will be downloaded as a PDF, which you will be able to print locally.
