Question 1

How do I reset my password on Shelterly?

Accepted Answer

On the sign-in page, click "Forgot  Password."  This will bring you to a screen to input the email that you  registered for Shelterly under.  This will send you an email to reset  your password- it will expire in 60 minutes.

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Question 2

What is my username?  How do I reset my email address that I registered with?

Accepted Answer

Your username is the email address you  registered for Shelterly with.  To change your username, contact your  local Leadership Team.

Question 3

How do I start a new incident?

Accepted Answer

This is an administrator task and you  must have special permissions - contact your local Leadership Team.  If  you are part of your local Leadership Team, log into Shelterly as  normal.  When you get to the "Select Incident" page, click "Create New  Incident".  Then name your incident and select the location on the map.   This will now be available for all your users to see and select.

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Question 4

How do I print this form I need?

Accepted Answer

At the top of all printable pages you  will see a print icon.  Click the print icon and your desired page will  be downloaded as a PDF, which you will be able to print locally.

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