FAQs

Shelterly is a disaster planning and response operating system that helps streamline information increasing efficiency while allowing responders to focus on what truly matters—ensuring the safety and well-being of every animal.

Fill out our interest form and our team will contact you to set up an initial meeting.

Shelterly offers Quick Guides and module specific videos. Teams should be able to learn how to use each module within 5-10 minutes through watching videos and reading the step-by-step instructions in the guides. Users can also sign up for our monthly Enews letter, live New Features webinars, and Virtual Exercises.

We are an animal disaster planning and response program built by animal response teams. Fill out our inquiry form and a member of our team will get back to you to set up a meeting to discuss options.

For Technical Support, fill out the Support Form. For general questions, email info@shelterly.org.

Shelterly's Hotline module allows trained operators to create service requests quickly and accurately during emergencies. With built-in tools for verifying locations, capturing caller details, and recording animal information, it ensures a clear and complete starting point for every response effort.

Shelterly’s Field functionality enables efficient coordination between service requests and field teams. Dispatchers can assess needs, assign service requests based on team skills and location, and deploy teams in real time.

During mass hoarding responses, Shelterly streamlines intake, triage, and medical documentation for dozens or even hundreds of animals. Every record is tied to a clear chain of custody, supporting animal control and legal evidence needs.

Yes. Preregistration is available to use before a disaster or emergency happens. A county or partner organization uses it at events with a laptop or tablet, working with community members to create a pet profile ahead of time, so essential details are already in place if an evacuation or incident occurs.

Shelterly supports veterinary teams with tools to track animals from intake through exams, treatment plans, and follow-up care. This functionality ensures medical needs can be documented and addressed efficiently, supporting animal health and continuity of care throughout the incident.

The Shelter module in Shelterly allows users to configure shelter locations, buildings, and rooms ahead of activations, mirroring real-world layouts. This foundation supports effective space management, clear animal housing records, and coordination between staff across multiple facilities—ensuring animals are placed quickly and appropriately during crises, and tracked properly.