FAQs
Frequently Asked Questions about SHELTERLY
On the sign-in page, click "Forgot Password." This will bring you to a screen to input the email that you registered for Shelterly under. This will send you an email to reset your password- it will expire in 60 minutes.
Your username is the email address you registered for Shelterly with. To change your username, contact your local Leadership Team.
This is an administrator task and you must have special permissions - contact your local Leadership Team. If you are part of your local Leadership Team, log into Shelterly as normal. When you get to the "Select Incident" page, click "Create New Incident". Then name your incident and select the location on the map. This will now be available for all your users to see and select.
At the top of all printable pages you will see a print icon. Click the print icon and your desired page will be downloaded as a PDF, which you will be able to print locally.